Shipping policy

SHIPPING POLICY

At The Aura Maison, we are committed to delivering your order with care and ensuring a seamless shopping experience.

ORDER PROCESSING

All orders are processed within 1–3 business days after your order has been confirmed. Once your order has been processed and dispatched, it is expected to be delivered within 2–5 business days, depending on your location and the shipping carrier.

During launches, promotional events, or periods of high order volume, processing and delivery times may be slightly longer. We appreciate your patience and understanding.

Once your order has been shipped, you will receive a shipping confirmation with tracking information (where available).

SHIPPING

We proudly ship worldwide.

Shipping costs are calculated at checkout based on your delivery destination and will be displayed before you complete your purchase.

Delivery times vary depending on your location and the selected shipping service. Please note that delivery estimates are provided as a guide and may be affected by customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

CUSTOMS & IMPORT DUTIES

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

INCORRECT SHIPPING INFORMATION

Please ensure that your shipping address and contact details are accurate before placing your order.

The Aura Maison is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

LOST OR DELAYED SHIPMENTS

Once your order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. While we will gladly assist you in tracking your shipment, The Aura Maison cannot be held responsible for delays, lost packages, or delivery issues caused by the shipping provider.

CONTACT US

If you have any questions regarding your order or shipping, please contact us via Instagram or email us at contact@theauramaison.co. We’re always happy to assist you.