Refund policy

EXCHANGE

We offer a 24-hour exchange policy, which means you have 24 hours from the time your order is delivered to request an exchange.

To be eligible for an exchange, your item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging.

To request an exchange, please contact us via Instagram or email us at contact@theauramaison.co

If your exchange request is approved, our delivery partner will collect your order. Once we receive the item, it will be carefully inspected to ensure it meets our exchange requirements. If the item is returned in the required condition, we will process your exchange and ship your new selected item to you.

If you have any questions regarding your exchange, please don’t hesitate to contact us via Instagram or at contact@theauramaison.co.

DAMAGES & ISSUES

Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We will assess the issue and work to resolve it as quickly as possible.

EXCEPTIONS

Hijabs, Bags, and Accessories are not eligible for exchange.

Additionally, sale items and gift cards cannot be exchanged.

If you have any questions about whether your item qualifies, please feel free to contact us before requesting an exchange.

REFUNDS

We do not offer refunds. All approved requests are eligible for exchange only, subject to our exchange policy.